Washington State University

Residence Hall Association


ABOUT OCM

College is a big step for students and their families, and a very special, but sometimes stressful time. OCM is here to make taking that step a little easier. For nearly four decades, OCM has been the officially approved partner for universities across the U.S. and serves as a one stop shop for dorm room necessities, helping students and their families with the exciting college years, from move in until graduation and even beyond.

Endorsed and sponsored by more than 900 college campuses and 1,500 campus organizations, OCM products turn every dorm room into a home away from home. Students and parents can easily shop our new product lines and new website for affordable, college-approved linens, dorm décor, XL twin bedding sets guaranteed to fit, bath sets, themed care packages, graduation frames, and so much more.

 

Giving back is top of mind! Every OCM purchase goes a step farther: it sends dollars back to your school, for campus and housing programs and enriching your college experience. Each year, we also donate to local charities and non-profits, such as United Way, American Red Cross, Women in Need shelters, Humane Society, even victims of Hurricane Irma in Puerto Rico. Over a dozen agencies in all!

 

We’ve made college easier and more affordable for over 6 million families – and we’re here to help yours! Trust OCM to help with your entire experience. College is a big step – let's take it together.


Student Care Packages

Care Package Program

 

Washington State University Care Package Program 


Share your love and support all year long with the Washington State University sponsored care package program. A care package is the best way to remind your student that you are thinking of them on a birthday, a holiday, and during final exams.

A care package says it all! Each of our care packages are loaded with all of your student's favorite snacks, including fresh baked cakes or cookies, fresh fruit, candy bars, and more! The best part is that you can include your own personal note to your student in every package. Don't just show them how much you care, tell them!

 

 

Care Package Program Our goal, this year, is to ensure that every student receives at least one care package.  Your student is practically guaranteed to call home and say thank you when their package arrives. We offer a wide variety of options that will fit any budget and satisfy your student's cravings. We even have gluten-free and peanut-free packages to choose from.  


Have a question or concern about your order? 

WSU collaborates with OCM to order College care packages. Because of this, it's through OCM that your orders are processed and money is collected. WSU RHA does not handle any of your money. WSU RHA is the intermediate that helps get the word out to you and your students! Working with OCM serves as a fundraiser for Washington State University's Residence Hall Association (RHA). If you have concerns or something is wrong with your order - please contact OCM directly as they will know your order information. 

 


Frequently Asked Questions!

  1. My student hasn't received their care package
    1. Care packages are delivered to the residence halls that your student lives in and and our front desks process those as packages. Ask your student if they've checked their WSU email for a package notification.
  2. When will I receive my order?
    1. Orders usually arrive within 5-9 days of the time you place your order. Orders received by the deadline should arrive by the time you go to school. Call us at 1-866-847-7365 if you want to order after the deadline. We usually can do this too!
  3. What is my order status?
    1. Checking your order status could not be easier. You may check the status of your order by using the following link and using your Order # and Billing zip code to look up your order. Track My Order. If you chose campus distribution, you and your student will receive delivery and pickup notifications at the contact emails you provided.
  4. Can I update my address?
    1. OCM will make every effort to accommodate updating your address. Please reach out to us at 1-866-847-7365 to do so.
  5. Why didn't my student receive a notification?
    1. Regardless of what product is purchased, OCM provides added communications through the process to make your overall delivery as smooth as possible. We provide both Campus Distribution and Home Delivery options based on what product was purchase and/or if your school offers Campus Distribution.

      Home Delivery:
      Packages are shipped once your order is processed. At this point, an email notification is sent to provide your order details, tracking # and link to "Track My Order."

      Campus Distribution:
      Packages arrive to campus roughly 5-10 days before move-in day or first day of class based on the school’s academic calendar. Schools notify OCM of their distribution plans, at which point, OCM emails and/or texts both the Purchaser (Parent) and Student all of the important distribution details, such as date time and location.

  6. What is the tracking number?

    1. You can locate your tracking number by providing your Order # and Billing zip code here In the event you chose campus distribution, you will not receive an individual tracking number. Your student will receive a notification for pick up or delivery information.

  7. Why am I receiving similar offers from other sources?

    1. There are companies that wish to make money by masquerading as the school despite no formal affiliation. OCM has been working with the schools directly for over 30 years. When you order from this site, you are choosing the service that schools have been formally partnered with since 1981.

  8. Am I calling the school?

    1. Not directly, the school has chosen OCM to provide this service for them. We are the approved provider for more than 900 schools as their official partner providing college-approved merchandising from move in through graduation. Click to learn more.

  9. Is OCM located on campus?

    1. We have been chosen by the school to be an online extension of their work with students. We are not located on campus but work directly with representatives on campus, providing college-approved merchandising from move in through graduation. Click to learn more.


OCM CUSTOMER SERVICE

Have a question?


 

Phone Support
1-866-847-7365

 

Monday-Friday: 8:00am-11:00pm ET

 

Email
Send an email 24 hours a day

 

About OCM Products

Our mission is to provide the right products for success during college. From move-in to graduation, this site will always have the proper products approved by your campus. Even better, we ensure style, fit, service and durability, all supported by our Guarantee 'til Graduation. When you shop at OCM, you are shopping the exclusive, trusted source for colleges nationwide and over 6,000,000 families who have shopped with us before. Thank you!

 

Place an Order

We want to make the process of ordering as easy as possible so OCM offers our customers the below 2 options for order placement.

 

  1. On the www.ocm.com website.
  2. Call us at 1-866-847-7365.

 

 

         

 

 

Testimonials: 

“I wanted to let you know that my son was surprised and very pleased with his Halloween package. He really liked the variety of goodies you sent! Thank you for your great service.” - Sheryl C, parent of student

“My son did receive his care package and said it is great! Full of awesome things...this is a wonderful service you provide. He said it will definitely help him get through his final exams in the most positive light.” - Barb F, parent of student  

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Organization Info

The Residence Hall Association exists to "Encourage resident involvement through on-campus support, University-wide communication, and student-led advocacy"

Residence Hall Association | Washington State University | PO Box 647204 | CUB 302 | Pullman, WA 99164-7204 | 509-335-3470 | rha.president@wsu.edu